Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
7.4/10
Very good
Rooms
8.0
Location
8.0
Service
7.0
Dining
7.0
Guest reviews
7.4/10
based on 5 reviews
7.8
7.8/10 based on 2828 reviews
Richard
United States,
March
2024
7.8/10
The hotel offers comfortable and quiet rooms with everything you need, but it can get a bit cold at times. The service is friendly and helpful, although there was a negative experience with air conditioning replacement. Its location is conveniently close to the Rhine and old Mainz, but the views may not be the prettiest. The dining options are basic but satisfying, and the facilities are well-maintained.
Rooms
8.0
The rooms were comfortable, practical, and quiet.
Service
7.0
The service was mostly friendly and helpful.
Location
9.0
The hotel is situated just steps away from the Rhine and old Mainz, offering a convenient location.
Dining
7.0
The dining experience provided basic but good options.
Facilities
The facilities are well-maintained.
Tom
United States,
June
2023
7.2/10
The hotel offers basic yet modern rooms that are clean and comfortable, especially considering the affordable price. While there was a slight issue with dampness initially, running the AC for a day solved it. The service was polite and helpful, with convenient proximity to town amenities. However, there was an unfortunate incident involving rudeness towards a handicapped family member. The location is quite good, near the old town and riverbank, but a bit of a distance from the main railway station. The dining options were satisfactory, including a make-your-own waffle station. Overall, a decent value for the money.
Rooms
8.0
The rooms were modern, plenty nice enough, and clean, with laminate flooring and new furnishings ensuring no smoke smell lingered.
Service
7.0
The staff were always friendly and helpful, making the stay enjoyable. However, there was a concerning issue with rudeness towards a handicapped family member.
Location
7.0
The hotel's location is quite good, near the old town and riverbank, offering easy access to town amenities, but a bit of a distance from the main railway station.
Dining
7.0
The dining experience provided a decent continental selection, including a make-your-own waffle station.